The problem, not the solution
Tell us what is going wrong rather than what you think the fix is. The second is often right, but the first is what we can work with.
Contact
Start a cnversation.
Tell us what you are working on and who we would be speaking with. Enquiries of a technical nature are answered by someone technical.
Direct channels
Email is the best route for a detailed brief, including any documents you want us to read before the first conversation.
You may also Message us on WhatsApp for an initial enquiry.
For anything involving unpublished work, we are glad to put a confidentiality agreement in place before the detail begins — in both directions.
General enquiries
Before you write
What helps us answer well
Where it sits
Formulation, diagnostics, or somewhere between the two. If you are not sure, say so — the boundary cases are usually the interesting ones.
What you already know
Data you have, methods you have tried, and results that did not make sense. Failed experiments are informative.
The constraint that matters
Timeline, scale, regulatory route or cost. Knowing which one is immovable shapes everything we would propose.